01 Mar 2016
- Last Updated on 22 March 2016
OSCA introduced a new registration system in December 2015. If you are using the system online for the first time, you may have questions about online registration. For your convenience, our staff has collected our most frequently asked questions into the article below.
Firehall FAQs: Using the New Online Registration System
Will the password for my old family account work with OSCA's new registration system?
Due to differences between the two systems, the password for your old family account will not work with OSCA's new registration system. Additionally, the Password Reset link will not work if you do not have an online account set up for the new system.
How do I transfer my family account to the new online registration system?
If you did not recieve a barcode number or cannot find one, you can start a new account by clicking here. We will be able to resolve duplicate accounts in the near future.
How do I register my kids with the new online system?
You will not need to set up an online account for each child. After you search for a program and click the button to register, you will be prompted to add a participant. You can select your children from the dropdown menu or add new children (and other family members) as participants.
In future versions, you will be able to edit your child's account details online. In the meantime, if you need to add information to your child's profile (such as to change the date of birth or add allergies and medical information), you can contact the Firehall Front Desk by phone at 613-247-4946.
Why can't I find the program I am looking for?
If you are having trouble with OSCA's Program Search or Camp Search directories, try just entering part of the program's title in the Program Name field. Example: If you search for "yoga" the system will return: Core Challenge and Stretch Yoga, Gentle Hatha Yoga, Little Lotus Family Yoga, etc.
You do not need to know the Program Barcode, but if you do it can help you find a course faster.
How do I find my receipts from 2015 and earlier?
Do you need OSCA receipts from 2015 this tax season? While OSCA's new registration system will be used to register for all programs moving forward, you may still access receipts from 2015 and prior by logging into OSCA's legacy online registration system.
To access your receipts from 2015 and prior, log into the old registration system and select the receipts button for each family member..
You may also request receipts in-person at the Old Ottawa South Community Centre (260 Sunnyside Ave), or call 613-247-4946 for assistance.
Have a question that isn't on this list?