Old Ottawa South Community Association

Refund Policy

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Refund requests have different deadlines depending on the type of program. Please read each section carefully for deadlines.

All Refund requests must be submitted via email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Administrative fees:      $25 for After-4 and Summer Camps

                                    $10 for all other programs

Full refunds (minus administrative fee) will be issued for requests submitted in accordance with the set deadlines.

Refund requests made after the deadline must be submitted with a refund request form for medical and extenuating circumstances. Forms can be picked up at the front desk or may be downloaded on-line.

Pro-rated refunds will be given with a valid refund request form and accompanying medical certificate.

Refund requests submitted after the first class but prior to the second class will be pro-rated upon approval.

Cancelled programs: Full refund, no administrative fee

 We reserve the right to refuse a refund if it jeopardizes the operation of a program/Camp/PD Day/Workshop etc.


Child and Youth Programs

Classes/Weekly Programs

Deadline: Prior to the second class

Administrative fee: $10

Refund requests submitted after the second class will only be accepted with an accompanying medical certificate and a refund request form.

Requests submitted without a medical certificate and refund request form will denied.

A refund will not be issued if it jeopardizes the operation of a program.

 

After-4

 

Deadline: Prior to the 1st of the month

Administrative fee: $25

The last month’s deposit is non-refundable.

Refunds requested after the first of the month will be considered on a case by case basis.

Camps (including break camps)

Deadline: One-week. Requests must be submitted by 9:00AM on the Monday before the camp is scheduled to begin.

Administrative fee: $25

Requests received after one week will be denied.

A refund will not be issued if it jeopardizes the operation of a camp.

PD Days/Workshops

Deadline: 48 hours. Requests must be submitted by 9:00AM two days prior to the PD Day.

Administrative fee: $10

Requests submitted after the deadline of 48 hours are contingent upon overall registration and will be a maximum of 50% of the total course cost.

A refund will not be issued if it jeopardizes the operation of a PD Day or Workshop.

Adult Programs

Classes/Weekly Programs

 Deadline: Prior to the second class

 Administrative fee: $10

 Refund requests submitted after the second class will only be accepted with an accompanying medical certificate and a refund request form.

 Requests submitted without a medical certificate and refund request form will denied.

 A refund will not be issued if it jeopardizes the operation of a program.


Last modified on Friday, 12 May 2017 11:05

Contact us

613-247-4946